Refund policy

All Sales Final

All purchases made at Keziva are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

We take great care in ensuring our products are accurately represented through detailed descriptions and imagery. We encourage all customers to review product details carefully before completing their purchase.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery at kezivashop@gmail.com with your order number and photos of the issue. We will work with you to find a resolution on a case-by-case basis

Wrong Item Received If you received the wrong item, please reach out to us immediately and we will make it right.

For any questions prior to purchasing, please don't hesitate to contact our support team.

Refunds Due to all sales that are final; We do believe in fairness, so we do offer refunds to those who are unhappy about the outcome of their purchases. 

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